![]() How do I know this? Because I needed to use my husband’s phone off of our internet to get onto the site without issue after reading a Reddit thread. ![]() To make matters worse - they will temporarily block your IP address so that you cannot accidentally their website either. They will stop replying (I have been attempting to contact them as well for 3 days via Facebook). Their customer service team will let you know that you’ll receive an update in 4-24 hours and to message their customer care team on twitter or Facebook. Not only this, but the only way to activate service is through their app which hasn’t worked in 3 days. The next day, I received the phone and I have since been unable to transfer my service, meanwhile my phone number is in limbo. I purchased a phone and new plan approximately 5 days ago. ![]() In december 2021 this company changed my phone number that i have had since 1996 without my authorization and without verifying it with me - THEY CLAIM to have security protocols in place that work - yet I am living proof - they do not - everytime i legitimately want to do anything on my account I go through the security protocols via text message or email where a response is required - it should be impossible for my number to be changed without me sending a return text or email via the link they provide YET THEY HAVE executed this NIGHTMARE NOW twice without my knowledge or consent they sent NO text to my number - they sent NO email to my email address - and changed my number - it took them a week to get my number back - today they did it again - my number has been changed again without my verification - authorization - or permission - or knowledge - how did i find out - the email that they send you saying goodbye to the old number and the new number - VISIBLE has to be sued - the safety protocols they have in place do not work to protect you - if they did - i would not be going through this AGAIN - there is no apology that suffices taking down your cell phone that you have had since 1996 - when they screwed this up the first time I told them to NOTE my account to NEVER change my number but the idiots they choose to hire do not even follow their own protocols CLEARLY VISIBLE HAS CHANGED MY NUMBER TWICE WITHOUT MY AUTHORIZATION AND NO VERIFICATION WITH ME USING THEIR SO CALLED SECURITY PROTOCOLS - AND ACCEPT NO RESPONSIBLITY ![]()
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