![]() ![]() They advised that excessive exposure to UV had caused the problem and therefore made our warranty invalid. After many emails and an unpleasant telephone call from a really rude sales director at Vango we were told that the best they could do was offer us a replacement awning at half price! Obviously we declined as our confidence in this product was gone and we weren't prepared to spend a total of £900 on a product that would probably fail again. As a goodwill gesture (!) they sent some re-proofer but we weren't happy with that as the leaking was really quite severe. Vango advised that the problem was due to UV degradation. They advised that on our return to the UK they would return the awning to Vango for inspection. I contacted Tamworth Camping straight away as we had only had it 7 months. In January, and after about a fortnight of being put up the awning began to start seriously leaking from the door and tunnel seams. This is where the serious problems began. We used it for a further week away and then 2 weekends away then packed it away to take to Portugal with us for our extended winter trip. As we have a dog and are cautious not to let her escape a top opening would have been ideal so that we could have safely let some fresh air in. The only small point we didn't like at this stage was that the door openings and fly screens could only be opened from the bottom. Our 1st trip out with it was for a 7 night break and we were pleased with it on the whole. ![]() On first inspection we were very pleased at the layout, design and space after removing the bedroom compartment. We had no problems erecting it on to our large motorhome although it did take slightly longer than the advertised 5 minutes it was still relatively easy. We purchased our Sapera in June 2013 as we had heard good things about the 'Airbeam' concept and the Vango version seemed like good value for money. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. ![]() Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |